Our story
The owner, the process and the checks at New England Remodeling Pros
Paul Leary owns and runs New England Remodeling Pros. His background is 27 years of hands-on trade work, followed by more than 15 years helping New England home-service contractors reach the homeowners who need them.
Our job is matching you with a remodeler, not doing the remodel. Nobody on staff drafts plans, builds walls, hangs cabinets or takes out permits, and no project ever gets priced by us. You and the remodeler you pick decide the scope, the price, the timeline and any warranty between yourselves.
How your request is routed
Our program has no remodeling companies in it yet, so all requests are handled by us. We review it and reply by the next business day. At this stage a connection to a remodeler in your town is not something we can promise. If you smell gas, leave the house and call 911 from outside. If a ceiling, wall or floor is sagging or cracking fast, keep people out of that area and call your building department or 911.
A single request never goes to two companies. Say a new company later takes over your area: the request you already sent remains with the first company, and moves only if you ask us to move it.
The paperwork we require
No remodeling company receives a New England Remodeling Pros request until we have checked:
- its state Home Improvement Contractor registration, when the job is in Massachusetts on an owner-occupied home with one to four units;
- on those Massachusetts jobs, the Construction Supervisor License held by whoever will be in charge of structural work;
- a liability insurance certificate that has not lapsed;
- workers' compensation proof, if the company employs anyone.
In Massachusetts, a home improvement contractor working on an existing one- to four-unit home where the owner lives must be registered with the state (OCABR guidance for homeowners). For one- and two-family homes, construction has to be supervised by someone holding a construction supervisor license or by a registered design professional (when the state requires a supervisor license). New Hampshire takes another approach, and its Attorney General notes that "contractors do not need to be licensed" in the state (New Hampshire Attorney General). Our New Hampshire screening is therefore the insurance and workers' compensation items from the list.
Each company in the program also signs a written commitment covering the towns it serves, the types of remodeling it accepts and the time it takes to reply. If it stops living up to that commitment, it is removed from its area.
Several of these checks are open to you as well. A Massachusetts registration can be looked up in the state's Contractor Hub, and a supervisor's license in the OPSI verification database. For New Hampshire, the Attorney General's office advises getting proof of insurance from every contractor you consider, along with references from former clients and from the company's suppliers.
A single company in each area
Each area has one company in the program at most. Companies in the program may pay New England Remodeling Pros for marketing; that payment does not loosen any of the checks, and using the service costs homeowners nothing.
Something wrong?
Call (978) 951-4644 if a referral went poorly or you find details on this site that need updating.